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SCW NEWS
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Scripting is perhaps the most UNDER utilized management tool in the
fitness industry today. Providing consistency in everything from
answering the phone to giving a tour, to describing a group fitness
class creates an air of professionalism. Not only is this an important
quality control measure, but it is a crucial step in developing your
center's brand identity and reputation. It is also important to
emphasize with staff that while the message and the method of
communication must not change, their wording may, so as to ensure they
do not sound like robots! Below please find some easily implementable
scripts that will assist you in creating a lead from in-coming phone
calls, walk ins, and member guests.
The phone rings and a staff member answers "It's a great day at the best
club, this is Susie how may I help you?" or whatever your protocol
stipulates on the greeting. The caller asks "Are you having a spin class
tonight?" Susie's instinct is to answer the question. Susie is wrong.
The correct answer is another question, but politely phrased AND with an
answer: "We are. Are you a member?" This question is supposed to do two
things. Identify potential members and determine if the caller IS a
member, why they do not know how to check the schedule on the web and/or
have a copy of the schedule?
[Read More]
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CHEK Connect is
Here! This new and exciting online community of health and
wellness professionals and enthusiasts is revolutionizing the fitness
industry. CHEK Connect is the new home for professionals and
individuals seeking health and vitality worldwide. Overloaded with
technical content, CHEK Connect is the place to visit for virtual
fitness educational information, reports, articles, questionnaires and
much more!
Check out these new features:
- Calculate your CHI (CHEK Health Index) for
free
- Receive a free exercise program
- Access exclusive audio & video from the
industry elite, including Paul Chek
- Network on the Heath and Fitness Professional Forums
- Find a C.H.E.K Institute-trained Professional in your area in
the Connect Directory and Create your
own listing!
- Read health & fitness articles and
reports
- Manage your clients with ptEnhance
Log-on today! Get started in less than 2 minutes... CHEKConnect.com!
Connecting
Connecting the C.H.E.K Institute, the C.H.E.K Professionals, health and
fitness professionals and individuals.
Sharing
CHEK Connect is all about sharing the knowledge, support and passion of
those dedicated to global wellness.
Creating global wellness together. Sign up today!
If you're a CHEK Professional, a health and fitness professional or a
professional individual, we want you to sign up and join the healthiest
community in the world!
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LES MILLS LAUNCHES THE BRAND NEW
CLUBCOUNTT ON MARCH 1ST 2009!
LES MILLS LICENSEES SIGN-UP NOW AND RECEIVE 6 MONTHS FREE!
When it comes to Group Fitness, numbers matter - total group exercise
attendance, the size of each class, and, of course, your profits at the
end of the month. Your numbers tell you how strong your business is and
how you can make it stronger. So, keeping track of them is everything.
Play to your business strengths with Les Mills, CLUBCOUNTT.
CLUBCOUNTT is new web-based software that will keep track of your
numbers for you. This means you will have numerous ways to report on,
and evaluate, your success in Group Fitness. All you need to do is take
a quick headcount for each class, grab a few moments to enter the class
attendance into the software and CLUBCOUNTT will take care of the rest.
Once you've got CLUBCOUNTT rolling, you'll be able to:
- Know your Group Fitness attendance trends over time. This will
give you a clear benchmark from which to plan future attendance goals
- Calculate the contribution of Group Fitness to overall club
attendance as an ongoing measure of success
- Create world-class timetables in minutes with a system that
allows you to copy and edit easily, manage your Group Fitness programs
(including freestyle) and set targets by class
- See which classes, instructors and programs are your top
performers so you can design your timetable to drive attendance and
growth
- Identify how Group Fitness is performing compared to targets
so that you can take appropriate action to maximize attendance.
In addition, because CLUBCOUNTT is web-based, you'll have access to it
24/7.
So what are the next steps?
To strengthen your numbers with CLUBCOUNTT, contact Les Mills- info@lesmills.com
or visit www.lesmills.com/clubcount
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