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Q: Can I get a refund if I can’t attend the convention?
A: We have a no refunds policy. Once a registration is submitted, it will be processed and can not be refunded for any reason; however a Letter of Credit or Transfer is available. A Letter of Credit is available for a $75 administrative processing fee. All requests for Letters of Credit must be submitted in writing and include the reason for cancellation. Requests must be submitted one week prior to the MANIA® event via mail, fax or email at registration@scwfitness.com. Letters of Credit are valid up to one year from the cancelled event. If the Letter of Credit is not used in one year, the amount is forfeited. A Transfer of registration to another party is available for a $75 processing fee. Transfers requests must be submitted via email to registration@scwfitness.com. Transfers can only be made if the new attendee is attending the same convention as the original attendee, and is not already a registered attendee. SCW will not grant Transfers or Letters of Credit after the convention date. SCW Fitness Education is not responsible for acts of God, nature, war, union or labor disputes or other events out of our control.
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Q: I want to cancel, how do I transfer to another person?
A: To transfer your registration to another person, please provide the new attendee’s complete registration form including their class selections, signed informed consent, and contact information. Please indicate which party will be paying the $75 transfer fee. You may request a transfer by phone, fax, or email to registration@scwfitness.com. Transfers can not be given to registered attendees. Transfers can only be given when the new party is attending the same convention as the original attendee. Transfers can not be made from convention to convention. After the convention date, SCW Fitness Education will not grant Transfers or issue Letters of Credit.
Q: I want to cancel, how do I request a letter of credit?
A: All requests for Letters of Credit must be submitted in writing and include the reason for cancellation, the convention registered for, and the attendee’s name, address, contact phone number and/or email address. Requests must be submitted one week prior to the MANIA® event via mail, fax or email at registration@scwfitness.com. No phone requests will be taken for Letters of Credit. Allow up to two weeks to receive your Letter of Credit. The Letter of Credit can be used towards the purchase of any merchandise or service provided by SCW Fitness Education. Letters of Credit are valid up to one year from the cancelled event. If it is not used within the one year, the amount is forfeited. After the convention date, SCW Fitness Education will not grant any Transfers or issue any Letters of Credit.
Q: I’m not sure if I have to cancel yet, do I have a deadline?
A: Requests must be submitted one week prior to the MANIA® event via mail, fax or email at registration@scwfitness.com.
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